SUMMARY ABOUT ME
B usiness Operations Expert with over 12+ years of experience and a Diploma in Operations Management, recognized for a proven track record in optimizing business processes for global and domestic projects. Six Sigma-certified and highly skilled in leveraging AI and cutting-edge technological solutions to enhance efficiency, drive innovation, and deliver superior results. Passionate about integrating strategic management with emerging technologies to achieve business excellence and transformative impact.
MY CAREER
A results-driven operations leader with over 12 years of experience in streamlining global business processes and delivering AI-powered solutions. Known for managing large-scale teams and high-impact projects across diverse industries, including e-commerce, healthcare, and technology. Currently serving as Senior Operations Manager at Indivillage Tech Solutions, with a strong focus on process automation, workflow optimization, and strategic growth. Backed by Six Sigma certification and a proven track record of managing client portfolios worth crores, ensuring operational excellence, client satisfaction, and measurable outcomes.
Expertise
Arnab Sen holds a Bachelor's degree in Business Administration and a Diploma in Electrical & Electronics Engineering, complemented by a Six Sigma Certification. With deep expertise in business operations, he brings advanced knowledge in AI-driven process automation, project management, performance analytics, and client relationship management. Highly proficient in tools like Advanced Excel and various dialer systems (Ameyo, ViciDial, Ring Central, etc.), he excels in streamlining workflows, optimizing KPIs, and implementing strategic solutions. His domain knowledge spans across BPO management, global client handling, and end-to-end project execution across industries.
MY ACHIEVEMENTS
People
Managed 700+ people across the globe
Projects
Helped to grow 100+ businesses globally
Years of Experience
Carries 12 years of diverse experience in managing operations in multiple industries
Why Arnab Sen?
Arnab Sen brings a rare blend of strategic leadership, operational depth, and AI-driven innovation. What sets him apart is his ability to transform complex, large-scale operations into agile, tech-enabled ecosystems that deliver consistent results. With over 12 years of cross-industry experience and a proven track record of managing teams of 500+ members, he excels in aligning business goals with intelligent automation.
ABOUT MY SKILLS
BUSINESS GROWTH
With a deep understanding of market dynamics and client expectations, Arnab Sen has consistently driven business expansion through innovative strategies and smart execution. His ability to identify opportunities, close high-value deals, and scale services across sectors has delivered measurable growth for global brands.
OTHER
Beyond business strategy and operations, Arnab brings a versatile skill set that strengthens every aspect of execution. From Six Sigma-certified quality control to CRM design and team management, these supporting capabilities ensure seamless project delivery, stakeholder alignment, and consistent performance in high-pressure environments.
- Six Sigma Certified for Quality & Efficiency
- CRM Architecture & Workflow Design
- Skilled in handling global stakeholders & remote delivery teams
- Expert in E-Commerce BPO models & operations analytics
- Strong decision-maker under high-pressure environments
OPERATIONS
A master of operational strategy, Arnab excels in building scalable, high-efficiency systems powered by AI and automation. From managing large cross-functional teams to ensuring quality and compliance across all project stages, his operational leadership ensures reliability, speed, and impact at scale.
Process Automation
Remote Management
Escalation Control & Resolution
Revenue Optimization
